At the Responsible Citizen Magazine, we strive to ensure our customers are satisfied with every magazine purchase. If you are unhappy with your purchase, we will be happy to return or replace the product, an exchange within 10 working days.
To make a return
- The magazine copy should be of the latest issue
- The magazine should have been bought 14 days before the return date or earlier
- The magazine copy should be less than 3 months old
- The digital magazine copy should be non-legible due to file corruption or issues aligned
Please note that we cannot accept returns of magazines from previous issues or issues more than 3 months old. Only purchases from the latest issues qualify for replacement or refund.
To initialize a return, please send your query to: info@trcmagazine.co.bw, along with proof of purchase and your details.
Subscription Cancellation
The Responsible Citizen Magazine or yourself may cancel the subscription to the services at any time and such termination or cancellation shall be effective upon the end of your current subscription term. You understand and agree that the cancellation and termination of your subscription is your sole right and remedy with respect to any dispute with us.
You may cancel your subscription by sending an email to our support team at info@trcmagazine.co.bw. We will attempt to process all cancellations within 48 hours upon receiving the request and an email confirmation will be sent back to you. If you cancel less than 48 hours before the relevant billing period begins, you agree that you will be liable for the current subscription fee for the said billing period and you are not entitled to a refund of that final subscription fee. We reserve the right to collect all fees before your cancellation takes effect.
For customer support or additional information, please contact us at marketing@trcmagazine.co.bw